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Introducing KCTS 9 Passport

Welcome to KCTS 9 Passport!

Passport is an added member benefit that provides donors to KCTS 9 with extended access to an on-demand library of quality public television programming. Featuring both PBS and select local programming, Passport allows you to watch even more episodes of your favorite shows, including full seasons of many current and past series. Learn more about Passport. PBS Passport is an added benefit available to eligible KCTS 9 donors who make a one-time $60 or more donation annually or an ongoing monthly sustainer gift of $5 or more.

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Passport FAQs

What is Passport?

KCTS 9 Passport is an added benefit that gives eligible donors to and supporters of the station extended access to an on-demand library of quality public television programming online and via mobile devices. The Passport library currently offers members more than 1,000 episodes to watch, with new PBS programs being added weekly. The library features episodes from popular programs like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; and a rotating selection of films.

Passport videos are designated on the KCTS 9 video portal by a blue compass icon as shown in the image below:

Is PBS KIDS content available in Passport?

While PBS KIDS shows are not available in Passport at this time, KIDS programming may be included in the service in the future.

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and KCTS9.org for free?

Yes. Free online content access is not going away. Many of our programs are available for free on various digital platforms, including KCTS9.org/PBS.org, mobile applications, and the PBS channels on Roku, Apple TV and other streaming services. And of course, PBS programs will continue to be broadcast to the public, for free, over the air.

Does PBS Passport cost anything?

KCTS 9 Passport is an added benefit available to eligible donors of participating PBS stations. You must make a donation to KCTS 9 to receive this benefit.

Who is eligible for KCTS 9 Passport?

Passport is the newest member benefit available to donors with a yearly contribution to KCTS 9 of at least $60 (or an ongoing monthly contribution of $5 or more). It cannot be purchased separately.

I am a Canadian donor to the station? Am I eligible for KCTS 9 Passport?

Due to rights restrictions, all PBS streaming video — including Passport — is available only within the United States.

KCTS 9, and other providers like PBS, Amazon, BBC and Netflix, use “geo-blocking,” a practice that limits people in one country or area from accessing online content in another. We would love to offer you access to your favorite programs online as well as on-air, but we have legal and licensing limitations on many shows that prevent KCTS 9 from streaming certain PBS content into Canada. We wish it were otherwise, and we’re working to change these arrangements whenever possible.

How can I activate my Passport account?

If you are an active KCTS 9 member giving at least $60 a year (or $5 monthly), and we have a valid email address on file, you may have already received an email with Passport activation instructions (remember to check your SPAM folders). You can enter your activation code here.

If you are already a member and need a Passport activation code, or if you are not sure if you are activated, please visit the member lookup page. If you still have unanswered questions or problems, please create a support ticket and we will be pleased to assist you.

I just made a donation today, why can’t I activate Passport?

If you donated online by clicking an “Activate KCTS 9 Passport” button, you should see an activation link on the confirmation page for your gift. You will also receive an email message from KCTS 9 at the email address you entered when making your donation. If you gave your donation through another online form or over the phone, it may take a few days for your gift to be entered into our database and your activation code assigned. Please email viewer@KCTS9.org and one of our member services staff will make sure you get your activation code as soon as possible.

I’m seeing a message that says I already activated, but I can’t remember how to sign in.

At the time you activated, you were asked to choose one of three sign-in methods: using your Google, Facebook, or PBS account. If you cannot remember which option you chose, you can try each one without doing any harm to your accounts. Each has its own process for resetting passwords should you need to.

I am a member of another PBS station. Am I entitled to KCTS 9 Passport?

KCTS 9 Passport is only available to eligible KCTS members within the United States. If you are served by another PBS station, please contact your local station to find out if they offer the Passport benefit..

What kind of device do I need to view Passport videos?

Passport enables online video streaming, and is accessible from PBS.org and the KCTS 9 video portal on your computer, smartphone and tablet. It is also available via the PBS Video apps for iOS, Android, Apple TV and other streaming devices. More platforms are coming soon.

Passport supports the latest versions of Chrome, Firefox, Safari and Internet Explorer.

Watching PBS through your local PBS station on your television remains the same and is not affected by PBS Passport.

I’m having trouble accessing Passport through my Apple TV.

Your Apple TV PBS App may be synced to a different email than the one you assigned to Passport. To reset your Apple TV email address, you must deactivate and reactivate the PBS app with the email associated with your Passport account. Please note that you do not need to reset your Apple TV general account email, just within the PBS app. This will not affect other apps within Apple TV.

Steps:

1. Within the PBS app on the Apple TV, click on Settings.

2. Click on Deactivate.

3. Exit to main Apple TV page.

4. Click on PBS app. Instructions will appear on the screen instructing you to go to your computer and visit pbs.org/activate and enter the password which will be provided on the screen (note, this is not the Passport activation code).

5. Visit pbs.org/activate, enter provided password, press enter. You will be taken to a page asking you to log in — using the same email affiliated with KCTS 9 Passport.

6. Enter the email affiliated with Passport, enter the password set up when originally logging into KCTS 9 Passport.

7. Click Sign In Apple TV PBS app will automatically be updated with this information and will have all the benefits of KCTS 9 Passport..

When I agree to share my information, am I sharing information from all websites I visit?

No. We only ask that you share your viewing history on PBS.org. The purpose of this is so that we can see what types of content our viewers like and base future programming decisions upon that. Also, it provides a way for KCTS 9 to easily communicate with its members.

I cannot afford to donate at this time. Is there a way for me to view this content?

All broadcast content remains available to all viewers on air per our broadcast schedule and will remain online and on mobile for at least two weeks and, in some cases, longer. We believe the new arrangement allows for ample viewing of excellent content, albeit for a more limited time for some programs.

Didn’t find your answer here?

More Passport FAQs are available at PBS.org. CLICK HERE to submit a Passport support request or call 1 (844) 870-5287

Member Support

If you are already a member and need a Passport activation code, or if you are not sure if you are activated, please visit the member lookup page. If you still have unanswered questions or problems, please create a support ticket and we will be pleased to assist you.