Posted by carol and jim geil (not verified) on Sun, 06/14/2009 - 6:07pm
We have a roof top antenna and a converter box which we hooked up on June 11 and were pleased to find we could receive Channel 9. Then today (June 14) we were dismayed when we couldn't receive it! We then autoscanned per your advice. It worked! We are delighted to be able to receive Channel 9.
Posted by Guest (not verified) on Sun, 06/14/2009 - 1:34pm
i purchased a new digital antenna selected by the recommended website to go with the converter. I no longer receive ktcs. Likewise do not want (and cannot afford) to go satellite on lopez island just to receive my local pbs channel which i support. very sad to be dropping out...
Posted by jb (not verified) on Sun, 06/14/2009 - 11:09am
I was receiving channels 9-1 & 9-3 fine before the switch. Now they are gone. (My receiver detects a signal, but it is very poor) I live just east of Northgate Mall.
You may need to rescan your TV and/or adjust your antenna to maximize signal strength. In any case, we need more information from you in order for us to help you, so give us a call or e-mail us.
Posted by Ed (not verified) on Sun, 06/14/2009 - 9:10am
I understand the rational behind saving money to broadcast on vhf. But how much will it cost in lost revenue because people who supported channel nine in the past will no longer do so as they can no longer view it? Or perhaps you really don't need the viewer support and the occasional fundraisers are just scams and tax dollars are also no longer needed.
You may need to rescan your TV and/or adjust your antenna to maximize signal strength. In any case, we need more information from you in order for us to help you, so give us a call or e-mail us.
Posted by Zelabeth (not verified) on Sat, 06/13/2009 - 9:03pm
Same probs as everyone else - after scanning ad nauseum last night & today, I no longer get KCTS. I had no problem scanning in before analog went off - it came in beautifully), so my purchase of a Digital Antenna & converter box may be a big waste of $$ and I refuse to get cable just for Public TV. I live on the top of Beacon Hill & figured my Tivax antennae should work fine - nope.
Seems like many folks here have the same issue. Sadly, if I can't get you, PBS, I will have to discontinue my monthly donations.
Re-scanning your TV after June 12, 2009
Comments
Posted by jsoubeih on Mon, 06/15/2009 - 1:36pm
Hi Guest in Shoreline,
We need more information from you in order for us to troubleshoot your problem, so give us a call or e-mail us.
KCTS 9 helpline: 1.800.796.5548
FCC helpline: 1.888.225.5322
E-mail Us.
Jabran
KCTS 9 Executive Director of Engineering
Posted by carol and jim geil (not verified) on Sun, 06/14/2009 - 6:07pm
We have a roof top antenna and a converter box which we hooked up on June 11 and were pleased to find we could receive Channel 9. Then today (June 14) we were dismayed when we couldn't receive it! We then autoscanned per your advice. It worked! We are delighted to be able to receive Channel 9.
Thanks,
Carol and Jim Geil, Lake Forest Park
Posted by jsoubeih on Mon, 06/15/2009 - 1:51pm
Hi Carol and Jim,
I am please to hear that rescanning your TV set worked for you.
If you have problems with your signal in the future, feel free to contact us.
KCTS 9 helpline: 1.800.796.5548
E-mail Us.
Jabran
KCTS 9 Executive Director of Engineering
Posted by Guest (not verified) on Sun, 06/14/2009 - 1:34pm
i purchased a new digital antenna selected by the recommended website to go with the converter. I no longer receive ktcs. Likewise do not want (and cannot afford) to go satellite on lopez island just to receive my local pbs channel which i support. very sad to be dropping out...
Posted by jb (not verified) on Sun, 06/14/2009 - 11:09am
I was receiving channels 9-1 & 9-3 fine before the switch. Now they are gone. (My receiver detects a signal, but it is very poor) I live just east of Northgate Mall.
Posted by jsoubeih on Mon, 06/15/2009 - 1:53pm
Hi jb,
You may need to rescan your TV and/or adjust your antenna to maximize signal strength. In any case, we need more information from you in order for us to help you, so give us a call or e-mail us.
KCTS 9 helpline: 1.800.796.5548
FCC helpline: 1.888.225.5322
E-mail Us.
Jabran
KCTS 9 Executive Director of Engineering
Posted by Ed (not verified) on Sun, 06/14/2009 - 9:10am
I understand the rational behind saving money to broadcast on vhf. But how much will it cost in lost revenue because people who supported channel nine in the past will no longer do so as they can no longer view it? Or perhaps you really don't need the viewer support and the occasional fundraisers are just scams and tax dollars are also no longer needed.
Posted by Richard in Wedgwood (not verified) on Sat, 06/13/2009 - 11:04pm
Was getting Channel 9.1 just fine with my old TV and Digital Stream converter box until now. Unfortunately now I get a message saying "No Program".
Posted by jsoubeih on Mon, 06/15/2009 - 1:55pm
Hi Richard,
You may need to rescan your TV and/or adjust your antenna to maximize signal strength. In any case, we need more information from you in order for us to help you, so give us a call or e-mail us.
KCTS 9 helpline: 1.800.796.5548
FCC helpline: 1.888.225.5322
E-mail Us.
Jabran
KCTS 9 Executive Director of Engineering
Posted by Zelabeth (not verified) on Sat, 06/13/2009 - 9:03pm
Same probs as everyone else - after scanning ad nauseum last night & today, I no longer get KCTS. I had no problem scanning in before analog went off - it came in beautifully), so my purchase of a Digital Antenna & converter box may be a big waste of $$ and I refuse to get cable just for Public TV. I live on the top of Beacon Hill & figured my Tivax antennae should work fine - nope.
Seems like many folks here have the same issue. Sadly, if I can't get you, PBS, I will have to discontinue my monthly donations.
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