FAQ about Donating

When will I receive my thank you gift?

If you requested a thank you gift, it should arrive about eight weeks from the time we processed your contribution. We need eight weeks to deliver your thank you gifts because we order gifts from our suppliers near the end of our pledge drives, when we have an estimate of the total number of gifts requested. As soon as we receive our order, we ship the item(s) on to you. If you do not receive your thank you gift within eight weeks, we do apologize and ask that you contact us so we can check to see why your order has been delayed.

Why does KCTS 9 telemarket? 

We make calls to solicit donations through a telemarketing company because it is a cost-effective way to raise funds to support the station. As long as enough donors donate over the phone to make telemarketing cost-effective, we will continue using telemarketing to raise money. But if you do not wish to be solicited by phone, please let us know. We certainly do not want to waste time or money calling people who are annoyed by receiving calls. We will always honor any and all requests you make about how you wish to be contacted.

I received a call from an out-of-state number, was this call made by a legitimate representative of KCTS 9?

KCTS 9 uses a call center based in Michigan. Unfortunately, there is not an in-state company that can manage our campaigns cost-effectively simply because they are smaller and less automated than the out-of-state companies we use.

Is my donation tax-deductible?

Contributions to KCTS Television are tax deductible to the full extent allowed by law. The fair market value of any premiums received is not deductible. Please consult your tax adviser.

Why isn’t the full amount of my donation tax-deductible?

Under current tax laws in both the United States and Canada, only the amount of your contribution that exceeds the amount of any goods provided to you is tax-deductible as a charitable contribution. So if you requested a thank-you gift such as a program DVD, book, or any other item, the fair-market value of that item is not tax-deductible. You may want to consult your tax advisor.

I live in Canada—is my donation still tax-deductible?

Yes! Canadian gifts in support of KCTS 9 are made to Pacific Coast Public Television Association, in Vancouver, BC, which underwrites programs on KCTS 9. All gifts to PCPTV are tax deductible to the full extent allowed by law.

Did you receive the donation I sent?

Thank you for your support! Please allow one week for us to receive any gifts sent through the mail. We deposit checks daily and charge credit cards several times per week. If more than a week has passed and your checking account statement or credit card statement does not show your gift to KCTS 9, please contact us. 

I recently renewed my membership, why did I receive another solicitation?

Renewal letters are sent out two weeks before they reach our members. As a result, a gift will occasionally cross in the mail with the renewal letter. We apologize for any confusion this may cause and ask that you disregard any renewal letters you receive in the month after you make a gift.