Four hours in on DTV day
KCTS 9 Executive Director of Marketing & Communications
Calls are coming in to our in-house call center and the biggest question is rescanning. If you had a digital TV or converter box working with KCTS 9 before today, and now aren't getting us... it's because we switched digital channels from UHF 41 to VHF 9. (For the full story, click here.)
The solution's pretty simple, though: You use your remote to rescan your digital tuner. Generally, you follow four steps and they tend to be:
1. Menu button on remote
2. Channel
3. OK, channel scan, autoscan, add channels, terrestrial, autotuning -- these all mean about the same thing.
4. OK button or enter (if needed, some will start scanning on step 3).
I did it at home this morning and it seems to be working for a lot of our viewers--but if you still have trouble, you can call these numbers for more help:
FCC: 1.888.CALL.FCC (1.888.225.5322)
Local: 1.800.796.5548 or 1.877.429.1811
You can also download our DTV help PDF here (click "Download Converter box connection diagram (PDF)"). It has a grid on page 11 for common DTV converter box rescan steps to help you out.
Update--Monday, June 15: Thanks for all your comments! Replies are slow, as we're still taking calls here, so thanks in advance for your patience as we work to reply to you all.
Did a rescan as instructed and can't pickup the VHF signal. It shows as very weak. Fiddled with the rabbit ears, but can't get a strong enough signal for the converter box to pick it up.
We have a digital TV with a net rooftop antenna. Received all the channel 9 stations until this morning. Rescanned as suggested -- even tried turning off the power to the set for a few minutes and then rescanning. Nothing worked -- do not receive any channel 9. We receive channels 4, 5 & 7 with lots of power so we think the antenna is doing it's job. Anything else we can try?
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