Calls are coming in to our in-house call center and the biggest question is rescanning. If you had a digital TV or converter box working with KCTS 9 before today, and now aren't getting us... it's because we switched digital channels from UHF 41 to VHF 9. (For the full story, click here.)
The solution's pretty simple, though: You use your remote to rescan your digital tuner. Generally, you follow four steps and they tend to be:
1. Menu button on remote
2. Channel
3. OK, channel scan, autoscan, add channels, terrestrial, autotuning -- these all mean about the same thing.
4. OK button or enter (if needed, some will start scanning on step 3).
I did it at home this morning and it seems to be working for a lot of our viewers--but if you still have trouble, you can call these numbers for more help:
FCC: 1.888.CALL.FCC (1.888.225.5322)
Local: 1.800.796.5548 or 1.877.429.1811
You can also download our DTV help PDF here (click "Download Converter box connection diagram (PDF)"). It has a grid on page 11 for common DTV converter box rescan steps to help you out.
Update--Monday, June 15: Thanks for all your comments! Replies are slow, as we're still taking calls here, so thanks in advance for your patience as we work to reply to you all.
Comments
Posted by Guest (not verified) on Fri, 06/12/2009 - 1:43pm
We have a digital TV with a net rooftop antenna. Received all the channel 9 stations until this morning. Rescanned as suggested -- even tried turning off the power to the set for a few minutes and then rescanning. Nothing worked -- do not receive any channel 9. We receive channels 4, 5 & 7 with lots of power so we think the antenna is doing it's job. Anything else we can try?
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