Calls are coming in to our in-house call center and the biggest question is rescanning. If you had a digital TV or converter box working with KCTS 9 before today, and now aren't getting us... it's because we switched digital channels from UHF 41 to VHF 9. (For the full story, click here.)
The solution's pretty simple, though: You use your remote to rescan your digital tuner. Generally, you follow four steps and they tend to be:
1. Menu button on remote
2. Channel
3. OK, channel scan, autoscan, add channels, terrestrial, autotuning -- these all mean about the same thing.
4. OK button or enter (if needed, some will start scanning on step 3).
I did it at home this morning and it seems to be working for a lot of our viewers--but if you still have trouble, you can call these numbers for more help:
FCC: 1.888.CALL.FCC (1.888.225.5322)
Local: 1.800.796.5548 or 1.877.429.1811
You can also download our DTV help PDF here (click "Download Converter box connection diagram (PDF)"). It has a grid on page 11 for common DTV converter box rescan steps to help you out.
Update--Monday, June 15: Thanks for all your comments! Replies are slow, as we're still taking calls here, so thanks in advance for your patience as we work to reply to you all.
Comments
Posted by Kevin (not verified) on Sat, 06/13/2009 - 11:50am
I am unable to recieve Channel 9 now.
Received channel 9 before transition
After rescan of both of my receives.
I live on whidbey island 350 feet elevation with a large roof mounted radio shack tv antenna pointed to Seattle.
All other seattle stations come in fine.
Sure miss channel 9.
Posted by Guest (not verified) on Sat, 06/13/2009 - 11:44am
OK, you changed from UHF 41 to VHF 9. I've rescanned and moved the indoor antenna and yes there is Channel 9. Or is it? UHF 41 was sharp and clear. VHF 9 is none of those. UFH uses a nice little round UFH [ D-TV ] antenna . . . do we now need the old, long 'rabbit ears' to get a quality VHF digital signal? UHF and VHF wavelengths are not anywhere near the same . . . .
Posted by bye-bye. (not verified) on Sat, 06/13/2009 - 10:59am
We got 9.1,9.1 and 9.3 perfectly before, and now they are too weak to lock.
Camano State Park area.
Posted by North Seattler (not verified) on Sat, 06/13/2009 - 8:51am
Friday I had no Channel 9 despite rescanning about five times. This morning I rescanned again and now I have my 9-1. 9-2, and 9-3. Did you all adjust something on your end?
Posted by Guest (not verified) on Fri, 06/12/2009 - 9:01pm
I cannot get a KCTS signal. I have two UHF antennas, got rid of my VHF antenna. Got KCTS Digital 9-1,2,3 prior to the cutover. Auto scan and manual scan does not pick up any signal. Rotated antennas full 180 degrees. Are you broadcasting at a lower strength? Is your broadcast antenna not at an optimal hight? I do not specifically understand what is different today than yesterday with respect to frequency, strength, direction? Are changes anticipated or planned over the next few days, weeks related to this transition?
Thanks
Posted by Sherry (not verified) on Fri, 06/12/2009 - 7:27pm
I've been watching KCTS9 on my digital tv until today. I rescanned several times today with no luck. After reading that you changed from UHF to VHF, I pulled out the instructions for my amplified UHF-VHF antenna. It said for VHF channels 7-13 to retract the antenna. I pushed the antenna all the way in and rescanned. Voila! I now have KCTS9. I thought this information might help someone else.
Posted by lost in wedgwood (not verified) on Fri, 06/12/2009 - 5:23pm
We have a digital TV and an indoor antenna, no cable. We used to receive KCTS fairly reliably. As of this morning, we no longer receive 9-1, 9-2, or 9-3. I followed directions and rescanned--no help. I unplugged the TV for several minutes and rescanned, still nothing.
As of today, we are receiving only channels 4, 7, 16, and 22, which is a pity, because we watch 9 about 95% of the time. We are on a fairly high hill in Wedgwood/Ravenna, and before today, our digital signal before today was subject to the vicissitudes of wind, rain, passing cars--all of these could blow it away, though KCTS was relatively stable--until now.
Posted by matt (not verified) on Fri, 06/12/2009 - 4:49pm
Has the broadcast strength gone down with the transition? I've been watching 9.1 and 9.3 on my digital tv for the last year, but as of this morning there was no signal. I've rescanned a few times and the other channels are all coming in normally, but KCTS is nowhere to be found!
Posted by Guest (not verified) on Fri, 06/12/2009 - 2:37pm
Did a rescan, and it looks like the VHF signal isn't strong enough so our digital converter box will pick it up. Tried fiddling with the rabbit ears, but can't find a good location.
Posted by Guest (not verified) on Fri, 06/12/2009 - 2:35pm
Did a rescan as instructed and can't pickup the VHF signal. It shows as very weak. Fiddled with the rabbit ears, but can't get a strong enough signal for the converter box to pick it up.
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