Contact Us

KCTS 9 Television
401 Mercer St.
Seattle, WA, 98109
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If you have questions or feedback about your membership, donations, premiums or other membership-related matters, e-mail Member Services at or call 1.800.937.5287, M-F 9am - 5pm.


If you have questions about programs, TV schedules or station information, e-mail Viewer Services at or call 1.800.443.9991, M-F 9am - 5pm.

How to Submit a Story Idea

Have a story idea or news tip? Submit it through the webform here.

TV Reception or Technical Difficulties

If you have a question concerning your TV signal or anything of a technical nature, please contact us via our Technical Support Form.

Closed Captioning Hotline

Phone: 206.728.6463 or 800.443.9991
Fax: 206.443.6691

We will make every effort to respond or otherwise resolve your inquiry within 24 hours or 1 business day.

Written Closed Captioning Complaints*

Maureen Rossmeier
Engineering Manager
KCTS Television
401 Mercer Street
Seattle, WA 98109
Phone: 206.728.6463
Fax: 206.443.6691

*Before sending a formal written complaint, we recommend you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.

Please make sure that your written feedback includes all of the information required by the Federal Communications Commission:

  1. Your name, postal address, and other contact information, such as telephone number or email address;
  2. The name, postal address, website, or email address of the video programming distributor and/or video programming owner against which a complaint is made, and information sufficient to identify the particular video programming involved;
  3. Information sufficient to identify the software or device used to view the program;
  4. The date and time of the incident, and a statement of the facts sufficient to show that the video programming distributor and/or video programming owner has violated the requirements;
  5. The specific relief sought;
  6. The preferred format or method of response to the feedback.


Closed Captioning Quality Certification

All programming provided by KCTS 9 complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality. Programming provided by KCTS 9 complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.

KCTS 9 Public File

If you need assistance with accessing content in the KCTS 9 or KYVE Public Files please contact:

Amy Jolley
Legal Affairs Manager
KCTS Television
401 Mercer Street
Seattle, WA 98109
Phone: 206.728.6463
Fax: 206.443.6691